All of our products are genuine products and come with the manufacturers Australia Wide warranty, the warranty period offered differs from each manufacturer, and can be found on our product pages or on the manufacturers website.
If the product you have purchased has failed in some way within the manufacturers warranty period, the recommended place to contact is our team or the manufacturers customer service team. If they can't resolve the issue, you will  be referred to the nearest authorized service agent who can inspect, service, or diagnose and repair any faults that may be required in order to get your product back to perfect working order. We will always help facilitate the process between the customer and manufacturer if necessary. 
Contact details of the customer service centres are supplied with your product - i.e,  in the owner's manual.
If you did not receive this information with your product please email us at sales@smallenginewarehouse.com.au and we will arrange to have this information sent out for you.
In order for our any authorized service agents to assist you quickly in the case of a claim, please have your original order or tax invoice number on hand when you call. If you do not have one please email us at sales@smallenginewarehouse.com.au and we will email you a copy if needed.
Warranty Service Agent Locater for each manufacturer :-
Briggs & Stratton :- https://www.briggsandstratton.com/au/en_au/support/dealer-locator.html
Vanguard :- https://www.briggsandstratton.com/au/en_au/support/dealer-locator.html

Honda :- https://powerequipment.honda.com.au/#!/finddealer

Kohler :- https://www.epgengines.com.au/become-a-dealer/