Shipping Information
Important COVID-19 Notes:
- Currently some of our suppliers are experiencing shipment delays for new stock arriving into the country. We are commited to keeping our customers as informed as possible, however the stock arrival updates can change quickly - please know that the info we are providing is the most recent we have.
- Warehouses and freight companies are also experiencing challenges, so please allow additional days for dispatch and delivery over and above the normal estimates outlined below.
We deliver Australia Wide, we use Australia's leading courier company's to ensure your
order is delivered quickly directly to your door. Shipping estimates can be viewed on the shopping cart page, once a item has been added to the cart. Final shipping costs are calculated at checkout, Shipping costs vary depending on product weight and your location. Any items advertised as 'Free Delivery' are delivered to your door at no charge.
We maintain a comprehensive inventory of items in stock and strive to ship all orders as soon as your order is received and payment made. We don't ship orders on weekends or public holidays.
You will be able to trace your delivery online with a unique tracking number which will be emailed to you once the item is dispatched.
Approx Delivery Times
Melbourne, Sydney, Adelaide 1-4 business days after dispatch
Brisbane, Canberra, Geelong, Newcastle 2-5 business days after dispatch
Perth, Hobart, Darwin 3-7 business days after dispatch
Non Metro - VIC, NSW, SA 3-7 business days after dispatch
Non Metro - WA, TAS, QLD 4-10 business days after dispatch
Far North WA, Far North QLD and NT 7-14 business days after dispatch
*Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carriers control.
A re-delivery fee will be charged on buyers for item that is undeliverable and/or returned to us due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm AEST) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
Backorders
In some cases, we may be temporarily out of stock on a particular item. In such cases, we will either hold your entire order for a few days until the item is in stock, or we may ship a partial order and then send the back ordered items separately when they become available. If we ship a partial order, your credit card will be charged in full at the time of first shipment. If your order will be delayed more than 5 business days, we will let you know the expected shipment date by e-mail.
Undeliverable or Refused Shipments
If a shipment is returned to us because the address you provided in your order is undeliverable or incorrect, you will be responsible for the full cost of shipping the order to a corrected address; we will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 15% restocking fee. If a shipment is returned to us because you refuse delivery for any reason, we will refund your purchase price, less a 15% restocking fee. We will not attempt to ship your order a second time.
Returns
You may return any "new" (new=product has not been used or fitted) products and accessories within 30 days of delivery for a refund or exchange it for another product. Please send the item back to us in its original condition and in the original packaging and we’ll refund your purchase price. The freight charges will need to be covered by the customer. Products that have been "used" or not in their original packaging cannot be returned.
Change Of Mind Returns
It is important to note that Consumer Guarantees do not apply if you simply changed your mind, found the item cheaper elsewhere, decided you did not like the purchase, or had no use for it, so please check the product listing carefully at the time of purchase.
Cancelled Orders
An order that has been shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
Damaged Products
We recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. Any damage must be reported within 7 days of receiving your order.
Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) CONTACT US at your earliest convenience so we can process the appropriate claims and coordinate an exchange for you.